Privacy Policy

Last updated: January 1, 2026

Grizzly (operated at grizzly-canada.com) takes your privacy seriously. This Privacy Policy explains what personal information we collect, why we collect it, and how we use it. We operate in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

By using our website, you agree to the collection and use of your information as described in this policy. If you don't agree, please stop using our services.

Who We Are

Grizzly is an online casino operating under applicable Canadian gambling licences. Players in Ontario are served under the iGaming Ontario regulatory framework. Our registered contact for privacy matters is available at: [email protected].

What Information We Collect

We collect information in a few different ways. Some of it you give us directly, and some of it we gather automatically when you use our site.

Information you provide to us includes:

Your full name, date of birth, and contact details (email address, phone number, mailing address)
Government-issued identification documents for identity verification and age verification purposes
Payment information, including credit card details, bank account numbers, or e-wallet credentials
Responses to any surveys, promotions, or customer support requests you submit

Information we collect automatically includes:

Your IP address and general location data
Browser type, device type, and operating system
Pages visited, time spent on the site, and gameplay activity
Cookies and similar tracking technologies (see our Cookie Policy for full details)

Why We Collect Your Information

We need your information to run our services properly and legally. Specifically, we use it to:

Verify your identity and confirm you are at least 19 years of age (or the legal gambling age in your province)
Process deposits, withdrawals, and other financial transactions
Comply with anti-money laundering (AML) and responsible gambling obligations
Provide customer support and respond to your questions
Send you account-related communications and, where you've opted in, promotional offers
Detect and prevent fraud, cheating, or other prohibited activities
Meet our legal and regulatory reporting requirements

Legal Basis for Processing

Under PIPEDA, we rely on your consent as the primary basis for collecting and using your personal information. In some cases, we process your data because it's necessary to fulfil a contract with you, or because we're required to do so by law. You can withdraw your consent at any time, though doing so may mean we can no longer provide our services to you.

How We Share Your Information

We don't sell your personal information. Full stop. But we do share it in limited circumstances:

With payment processors and financial institutions to handle your transactions
With identity verification and fraud prevention service providers
With iGaming Ontario and other regulatory bodies as required by law
With our technology and software partners who help us run the platform, under strict data processing agreements
With law enforcement or government authorities when legally required to do so

Any third party we share your data with is required to protect it and use it only for the specific purpose we've authorized.

How Long We Keep Your Data

We keep your personal information for as long as your account is active and for a minimum of five years after account closure. This is required under Canadian AML regulations. Some data may be kept longer if required by law or ongoing legal proceedings.

Your Rights Under PIPEDA

You have the right to access the personal information we hold about you, request corrections if something is inaccurate, and withdraw consent for certain types of processing. To make a request, contact us at [email protected]. We'll respond within 30 days.

If you're an Ontario resident, you may also have additional rights under provincial legislation. We're committed to honouring all applicable rights.

Data Security

We use industry-standard encryption (SSL/TLS) and secure data storage practices to protect your information. Our systems are regularly tested and monitored. That said, no online system is 100% immune to risk, and we encourage you to use a strong, unique password for your Grizzly account.

Children and Minors

Our services are strictly for adults. We do not knowingly collect personal information from anyone under the legal gambling age. If we discover that a minor has created an account, we will close it immediately and delete the associated data.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll post the revised version here with a new effective date. If the changes are significant, we'll notify you by email or through a notice on the site.

Contact Us

Questions about this policy? Reach our privacy team at [email protected] or write to us at our registered address. We're here to help.

Grizzly supports responsible gambling. If you or someone you know needs help, visit ConnexOntario at 1-866-531-2600 or the Responsible Gambling Council at responsiblegambling.org. 19+. Please play responsibly.